Last updated: 31 October 2026
Marketplace support
Email support@sfm4u.com for account, seller application, order, return or privacy questions. You can use your own email app; this page does not rely on the website’s outgoing SMTP setup to send a message.
Help with an order
Include your order reference, seller/store name, affected items and a short description. Registered customers can find order details in My Orders. For pickup arrangements, also use the store’s published contact details.
Seller applications
Include the application email and store name. A pending application is not automatically rejected after seven business days. Never post identity documents or bank information publicly; ask support for the authorised private verification process.
Keep your information safe
Do not email account passwords, wallet PINs, card security codes or one-time codes. For privacy requests, see the Privacy Policy. We have not published an unverified telephone number, office address or opening-hours promise.
Useful links
Help Centre · My Account · Become a Seller · Seller Guide