Last updated: 31 October 2026
Available fulfilment options
The initial operating model is verified-store pickup with cash at pickup where offered. A delivery or courier option is available only when it is actually supported for the seller, item and destination and shown before confirmation. We do not promise nationwide shipping, a live carrier connection or a fixed delivery fee that is not displayed.
Store pickup
Check the seller and collection address, and wait for the store’s ready-for-pickup confirmation before travelling. Bring the order reference. If cash at pickup is selected, pay the confirmed balance at collection. Contact the store if its location or collection instructions appear to change.
Delivery and multiple stores
A cart containing products from different stores may require separate collections or shipments. Any delivery service, charge and expected timing must be confirmed for the relevant seller and destination before you accept it. Package weight, destination and service may affect a future courier quote; no unconfigured carrier rate is treated as live.
Problems and delays
Check your contact information and report missed, incorrect or damaged deliveries to the seller or support with your order reference. A map pin is a store location, not proof that a parcel is being tracked. Tracking details are available only when a real service supplies them.
Cancellation and returns
See our Refund & Returns Policy. Do not assume that a cancellation request has been approved or that a shipping charge has been refunded until the relevant status is confirmed.